Frequently Asked Questions | PrintzOnDeck LLC
Frequently Asked Questions
Have questions? Here are answers to the most common things our customers ask.
You can call us at (203) 928-8708, email sean@printzondeck.com or printzondeck@gmail.com, or visit our main website at printzondeck.com to browse products and submit your order online. We'll guide you through customization, pricing, and proofing.
Most orders ship in 3β5 business days. Embroidery and large-format signs may take 7β10 days. Rush orders can be completed in 1β3 days with a small rush fee.
Yes! We offer rush and same-day options for most products. About 10β25% of our orders are rush. Let us know your timeline when you reach out.
For DTF printing, there are no minimums β we can print a single shirt. Screen printing is most cost-effective at 12+ units. Business cards start at 250 minimum.
We offer DTF (Direct-to-Film), screen printing, embroidery, 3D Puff embroidery, glow-in-the-dark transfers, glitter transfers, and wide-format printing for banners and signs.
For the most up-to-date product catalog and pricing, visit our main website at printzondeck.com. You'll find apparel, banners, business cards, promo items, and more.
Absolutely! We have a full in-house graphic design team. Custom logos start at $200, and we can handle everything from concept to print-ready artwork.
We offer a 10-day notification window for returns. Store credit or replacement is available for unused items. Custom/personalized items are non-returnable. If there's an error on our end, we'll make it right at no cost.
Yes! We have tiered bulk pricing β Bronze ($500+, 10% off), Silver ($1,500+, 15% off), and Gold ($5,000+, 20% off). Discounts are automatic β no codes needed. Contact us for a custom quote on your bulk order.
A portion of every order funds youth workforce programs and violence prevention initiatives in New Haven through our Print Shop School and community partnerships. We've completed over 50 community projects since 2020.
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Meet the Team
We're a Black-owned, SMBE-certified print shop based in New Haven, CT. Our team is rooted in community, driven by quality, and committed to helping businesses, schools, and nonprofits show up strong.