Frequently Asked Questions | PrintzOnDeck LLC

Frequently Asked Questions

Have questions? Here are answers to the most common things our customers ask.

Q: How do I place an order?

You can call us at (203) 928-8708, email sean@printzondeck.com or printzondeck@gmail.com, or visit our main website at printzondeck.com to browse products and submit your order online. We'll guide you through customization, pricing, and proofing.

Q: What is the turnaround time?

Most orders ship in 3–5 business days. Embroidery and large-format signs may take 7–10 days. Rush orders can be completed in 1–3 days with a small rush fee.

Q: Can I get a rush order or same-day service?

Yes! We offer rush and same-day options for most products. About 10–25% of our orders are rush. Let us know your timeline when you reach out.

Q: Do you have minimum order quantities?

For DTF printing, there are no minimums β€” we can print a single shirt. Screen printing is most cost-effective at 12+ units. Business cards start at 250 minimum.

Q: What printing methods do you offer?

We offer DTF (Direct-to-Film), screen printing, embroidery, 3D Puff embroidery, glow-in-the-dark transfers, glitter transfers, and wide-format printing for banners and signs.

Q: Where can I see all your products and pricing?

For the most up-to-date product catalog and pricing, visit our main website at printzondeck.com. You'll find apparel, banners, business cards, promo items, and more.

Q: Do you offer design services?

Absolutely! We have a full in-house graphic design team. Custom logos start at $200, and we can handle everything from concept to print-ready artwork.

Q: What is your return policy?

We offer a 10-day notification window for returns. Store credit or replacement is available for unused items. Custom/personalized items are non-returnable. If there's an error on our end, we'll make it right at no cost.

Q: Do you offer bulk pricing?

Yes! We have tiered bulk pricing β€” Bronze ($500+, 10% off), Silver ($1,500+, 15% off), and Gold ($5,000+, 20% off). Discounts are automatic β€” no codes needed. Contact us for a custom quote on your bulk order.

Q: How does PrintzOnDeck support the community?

A portion of every order funds youth workforce programs and violence prevention initiatives in New Haven through our Print Shop School and community partnerships. We've completed over 50 community projects since 2020.

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Meet the Team

We're a Black-owned, SMBE-certified print shop based in New Haven, CT. Our team is rooted in community, driven by quality, and committed to helping businesses, schools, and nonprofits show up strong.